Terms of service

Welcome to Sakura no Neko! The terms “we”, “our” and “us” refer to Sakura no Neko. Sakura no Neko operates this shop and website, including all related information, content, features, tools, products and services, to provide you, as a customer, with a personalised shopping experience (the “Services”). Sakura no Neko uses the Shopify platform, which enables us to provide the Services.

The following terms and conditions, together with the policies referenced in them (the “Terms of Use” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms carefully, as they contain important information about your legal rights, including disclaimers of warranties and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not accept these Terms or the Privacy Policy, you must not use or access our Services.

ARTICLE 1 — ACCESS AND ACCOUNT

By accepting these Terms, you represent that you have reached the legal age of majority in your state or province of residence and consent to allowing your minor children to use the Services on devices you own, purchase or manage.

To use the Services, including to access or browse our online shops or to purchase a product or service we offer, you may be asked to provide information such as your email address and billing, payment and shipping details. You represent and warrant that all information you provide in our shops is accurate, current and complete, and that you have all the rights necessary to disclose it.

You are solely responsible for the security of your account credentials and all activity associated with your account. You may not transfer, sell, assign or license your account to another person.

ARTICLE 2 — OUR PRODUCTS

We have made every effort to present our products and services accurately in our online shops. However, colours or the appearance of products may differ from what you see on your screen because of the device you use to access the shop and its settings and configuration.

We do not guarantee that the appearance or quality of products or services you purchase will meet your expectations or be identical to what is presented or displayed in our online shops.

All product descriptions may be changed at any time, without notice, at our sole discretion. We reserve the right to discontinue the sale of a product at any time and may limit the quantities offered to any person, geographic region or jurisdiction on a case-by-case basis.

ARTICLE 3 — ORDERS

When you place an order, you make an offer to purchase. Sakura no Neko reserves the right, at its discretion, to accept or reject your order for any reason. Your order is considered accepted only after written confirmation from Sakura no Neko. We must receive and process your payment before your order is validated. Please check your order carefully before submitting it, as Sakura no Neko may be unable to accept cancellation requests once it has been confirmed. If we reject, change or cancel your order, we will attempt to contact you using the email address, billing address and/or telephone number supplied with the order.

Your purchases are subject to the return or exchange conditions set out in our Refund Policy.

You represent and warrant that your purchases are for personal or household use, and not for commercial resale or export.

ARTICLE 4 — PRICES AND BILLING

Prices displayed in the shop are stated in the currency selected while browsing or at checkout.

Shipping charges, any preparation charges, customs duties, import charges or other charges applicable to the destination are displayed or calculated at checkout before payment is confirmed.

Prices, discounts and promotions may change at any time. The price charged is the price displayed when the order is confirmed.

You agree to provide accurate, complete and current purchase, payment, billing and shipping information so that we can process your order and contact you if necessary.

ARTICLE 5 — SHIPPING AND DELIVERY

Production and delivery times shown on the website or when ordering are estimates.

As Sakura no Neko products are made to order, production time may be added to transit time.

We take the necessary steps to forward orders to our production and shipping partners as promptly as possible. Delays may nevertheless occur because of the carrier, destination, periods of high demand, customs checks or events beyond our control.

Risk transfers when the customer, or a third party designated by the customer, takes physical possession of the goods.

For more information, please consult our Shipping Policy.

ARTICLE 6 — INTELLECTUAL PROPERTY

Our Services, including without limitation all trademarks, brands, text, displays, images, graphics, product reviews, videos and audio content, and their design, selection and arrangement, are the exclusive property of Sakura no Neko, its subsidiaries or licensors. They are protected by US and foreign patent, copyright and intellectual property laws.

These Terms permit you to use the Services solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent. Unless expressly provided otherwise in these Terms, nothing should be construed as granting you any licence or other right to any patent, trademark, copyright or other intellectual property of Sakura no Neko, Shopify or any third party. Unauthorised use of the Services may violate applicable intellectual property laws. All rights not expressly granted in these Terms are reserved by Sakura no Neko.

The names, logos, product and service names, designs and slogans of Sakura no Neko are registered trademarks of Sakura no Neko, its subsidiaries or licensors. You may not use them without Sakura no Neko’s prior written permission. Shopify’s name, logo, product and service names, designs and slogans are registered trademarks of Shopify. All other names, logos, product and service names, designs and slogans appearing on the Services are registered trademarks of their respective owners.

ARTICLE 7 — OPTIONAL TOOLS

As part of the Services, you may use customer tools supplied by third parties which we neither monitor nor control and to which we have no input.

You acknowledge and agree that we provide access to these tools “as is” and “as available”, without warranties, representations or conditions of any kind and without endorsement. We disclaim all liability arising from or relating to your use of optional third-party tools.

Your use of optional tools offered on the website is entirely at your own risk and discretion. You are responsible for ensuring that you are familiar with and accept the terms applicable to these tools, as defined by the relevant third-party providers.

We may also offer new features through the Services in future, including new tools and resources. Such features will be considered an integral part of the Services and will be subject to these Terms.

ARTICLE 8 — THIRD-PARTY LINKS

The Services may contain material and hyperlinks to websites supplied or operated by third parties, including embedded third-party features. We are not responsible for examining or evaluating the content or accuracy of third-party material or websites you choose to access. If you leave the Services to access third-party material or websites, you do so at your own risk.

We disclaim all liability for harm or damage relating to your access to third-party websites or your purchase or use of products, services, resources or content on those websites. Please review third-party policies and practices carefully and make sure you understand them before entering into a transaction. Claims, complaints, concerns or questions about third-party products and services should be directed to the third party concerned.

ARTICLE 9 — RELATIONSHIP WITH SHOPIFY

Sakura no Neko is powered by Shopify, which enables us to provide the Services. However, any sale or purchase made in our Shop is conducted directly with Sakura no Neko. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Sakura no Neko, including any damage, injury or loss resulting from purchased products or services. You hereby expressly release Shopify and its subsidiaries from all claims, damages and liabilities arising from or relating to your purchase and transaction with Sakura no Neko.

ARTICLE 10 — PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify’s Privacy Policy, available at https://privacy.shopify.com/fr.

By using the Services, you acknowledge that you have read these privacy policies.

As the Services are hosted by Shopify, Shopify collects and processes certain personal information about your access to and use of the Services to provide and improve them. Information you submit to the Services may be transmitted to and shared with Shopify and with third parties located in countries other than your country of residence in order to provide the Services.

Consult our Privacy Policy for more information about how Sakura no Neko, Shopify and our partners use your personal information.

ARTICLE 11 — FEEDBACK

If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, non-exclusive licence to use, reproduce, modify, publish, distribute and display that Feedback for any purpose, including commercial purposes. For example, we may use our rights under this licence to operate, provide, evaluate, improve and promote the Services and to fulfil our obligations and exercise our rights under the Terms.

You also represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentive received in connection with submitting your Feedback; and (iii) your Feedback complies with these Terms. We are not and will not be obliged to (1) keep your Feedback confidential, (2) pay compensation for your Feedback or (3) respond to your Feedback.

We may, but are not obliged to, monitor, edit or remove Feedback that we consider, at our sole discretion, unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene or otherwise objectionable, or that infringes any party’s intellectual property rights or these Terms of Service.

You agree that your Feedback will not infringe any third party’s rights, including copyright, trademarks, data protection, personality rights or other personal or proprietary rights. You also agree that your Feedback will not contain defamatory, unlawful, abusive or obscene statements, or computer viruses or malware that could affect the operation of the Services or any related website. You may not use a false email address, impersonate another person or mislead us or third parties about the origin of Feedback. You are solely responsible for your Feedback and its accuracy. We disclaim all liability and cannot be held responsible for Feedback posted by you or a third party.

ARTICLE 12 — ERRORS, INACCURACIES AND OMISSIONS

The Services may occasionally contain typographical errors, inaccuracies or omissions, including in product descriptions, prices, promotions, offers, shipping charges, transit times or product availability. We reserve the right to correct errors, inaccuracies or omissions, to change or update information, or to cancel orders when information is inaccurate, at any time without notice, including after you have submitted your order.

ARTICLE 13 — PROHIBITED USES

You may access and use the Services only for lawful purposes. You are strictly prohibited from accessing or using the Services, directly or indirectly: (a) for unlawful or malicious purposes; (b) in violation of any international, federal, provincial, state or local regulation, rule or law; (c) in a manner that infringes the intellectual property rights of Sakura no Neko, Shopify or third parties; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or prejudice any employee or other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, download, use or reuse content that does not comply with these Terms; (g) to transmit or cause the transmission of advertising or promotional material, including spam, chain letters, junk mail or similar solicitations; (h) to impersonate or attempt to impersonate any person or entity; or (i) to engage in behaviour that could restrict or interfere with another person’s use or enjoyment of the Services, or that, in our assessment, could harm Sakura no Neko, Shopify or users of the Services, or expose them to liability.

You also agree not to: (a) upload or transmit viruses or other malicious code that could affect the operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services; (c) collect or track other people’s personal information; (d) engage in spam, phishing, pharming or pretexting through the Services; (e) use robots, spiders, scraping tools, data collection or extraction tools, automated devices, AI tools, including agentic AI, or any automated or manual means to access the Services; or (f) interfere with, circumvent or disable security or authorisation features, robot exclusion headers or other measures we use to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time without notice if we determine that you have violated any provision of these Terms.

ARTICLE 14 — AGENTS

14.1 This section (“Agent Terms”) applies if you use, authorise, enable or cause an Agent to be deployed to access, use or interact with the Services. An “Agent” means any software or service acting autonomously or semi-autonomously on behalf of, or under instructions from, a person or entity, which may run on a device owned or used by a person without direct supervision.

14.2 No Agent may access, use or interact with the Services unless it continuously identifies itself and operates in strict compliance with the conditions set out in section 14.4 below. Furthermore, no Agent may access, use or interact with the Services if we have asked that Agent to refrain from accessing, using or interacting with any service.

14.3 We may limit, including through technical measures, whether and how an Agent accesses, uses or interacts with the Services.

14.4 Agents must: (i) indicate in all HTTP/HTTPS requests that the request originates from an Agent and disclose the Agent’s name by including “Agent/[agent name]” in the user-agent string; (ii) not conceal or disguise that access, use or interactions originate from an Agent, including by (a) imitating human behaviour or interaction patterns, or (b) circumventing or completing CAPTCHAs or measures intended to distinguish computer use from human use; (iii) answer truthfully any question or prompt intended to establish whether interactions originate from a human or a computer; and (iv) not circumvent or evade any measure intended to block, limit, modify or control Agents’ access to, use of or interactions with the Services.

ARTICLE 15 — TERMINATION

We reserve the right to terminate this agreement or your access to the Services, or any part of them, at our sole discretion, at any time and without notice. You remain liable for all amounts due up to and including the termination date.

The following articles survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law and Privacy Policy, as well as any other provision whose nature requires it to survive termination.

ARTICLE 16 — DISCLAIMER OF WARRANTIES

Information presented on or through the Services is provided for general information only. We do not warrant its accuracy, completeness or usefulness. Any reliance you place on this information is strictly at your own risk. We disclaim all liability and warranties concerning consequences arising from use of this information by you, another visitor to the Services or any person informed of its content.

UNLESS EXPRESSLY STATED BY Sakura no Neko, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY WARRANTY, REPRESENTATION OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-CIRCUMVENTION OF RIGHTS. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU. Nothing in these Terms limits your rights under applicable statutory consumer guarantees.

ARTICLE 17 — LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Sakura no Neko, OUR PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSEES, OR SHOPIFY AND ITS AFFILIATES’ EQUIVALENTS, BE LIABLE FOR ANY DAMAGE, LOSS OR CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL OR CONSEQUENTIAL HARM OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, REVENUE, SAVINGS OR DATA, REPLACEMENT COSTS OR SIMILAR HARM, WHETHER BASED ON CONTRACT, TORT, INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT OBTAINED THROUGH THEM, OR ANY OTHER CLAIM RELATING IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING WITHOUT LIMITATION ERRORS OR OMISSIONS IN CONTENT OR ANY LOSS OR DAMAGE OF ANY KIND ARISING FROM USE OF THE SERVICES OR CONTENT OR PRODUCTS POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THEM, EVEN IF WE HAVE BEEN ADVISED OF THEIR POSSIBILITY.

ARTICLE 18 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless Sakura no Neko, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers against losses, damages, liabilities or third-party claims, including reasonable legal fees, resulting from (1) your breach of these Terms or documents incorporated by reference, (2) your violation of a law or a third party’s rights, or (3) your access to and use of the Services.

We will notify you of any claim covered by this indemnity. Failure to notify you promptly does not release you from your obligations unless it causes you substantial prejudice. We may conduct the defence and settlement of a claim at your expense, including selecting legal counsel, but we will not settle a claim that imposes non-monetary obligations on you without your consent, which you may not unreasonably withhold. You will cooperate in defending covered claims, including by providing relevant documents.

ARTICLE 19 — SEVERABILITY

If a provision of these Terms is held to be unlawful, void or unenforceable, it remains enforceable to the maximum extent permitted by applicable law, and the unenforceable portion is deemed severed from these Terms. Such a determination does not affect the validity or enforceability of the remaining provisions.

ARTICLE 20 — WAIVER; ENTIRE AGREEMENT

Failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms, together with the policies or operating rules we publish on this website or concerning the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede all prior or contemporaneous agreements, communications or proposals, oral or written, between you and us, including without limitation earlier versions of these Terms.

Any ambiguity in interpreting these Terms will not be construed against the drafting party.

ARTICLE 21 — ASSIGNMENT

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any unauthorised attempted assignment is null and void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or prior notice.

ARTICLE 22 — GOVERNING LAW

These Terms are governed by French law, subject to mandatory provisions applicable to consumers in their country of residence.

In the event of a dispute, the applicable jurisdiction rules are those provided by the legislation in force.

ARTICLE 23 — HEADINGS

The headings used in this agreement are included for convenience and do not affect or limit the interpretation of these Terms.

ARTICLE 24 — CHANGES TO THE TERMS OF USE

You may consult the most recent version of the Terms of Service on this page at any time.

We reserve the right, at our sole discretion, to update, amend or replace any part of these Terms by posting updates and changes on our website. You are responsible for checking our website periodically for changes. We will inform you of material changes to these Terms in accordance with applicable law, and they will take effect on the date stated in the notice. Your continued use of or access to the Services after changes are posted constitutes acceptance of those changes.