Shipping policy
SHIPPING POLICY
At Sakura no Neko, products are made to order after your order has been confirmed. This means your item is produced especially for you before it is shipped.
Production times
Our products are generally produced within 2 to 7 business days after order confirmation.
This timeframe may vary depending on the product type, order volume, periods of high demand or production facility availability.
Estimated delivery times
Once your order has been produced and shipped, estimated delivery times are generally as follows:
France: approximately 3 to 5 business days after shipment
Europe: approximately 5 to 10 business days after shipment
International: approximately 10 to 20 business days after shipment
These timeframes are estimates only. The delivery estimate displayed at checkout or in order tracking may vary depending on the delivery address, carrier, product ordered and any customs checks.
Shipping costs
Shipping costs are calculated automatically at checkout based on your delivery address, the type of product ordered and the number of items in your cart.
The exact shipping charge is displayed before payment is confirmed.
Order tracking
When your order ships, you will receive a confirmation email with the available tracking information.
Tracking may vary depending on the carrier, destination country and shipping method used.
Orders containing several items
If your order contains several items, they may sometimes be produced or shipped separately. In that case, you may receive several parcels or separate tracking information.
Delivery address
The customer is responsible for the accuracy of the delivery address provided when placing the order.
If an incorrect or incomplete address results in a return, delay or failed delivery, contact us promptly so that we can review the situation.
Delivery delays
Delays may occur due to the carrier, periods of high activity, weather conditions, customs checks or other events beyond our control.
If your order appears to be unusually delayed, contact us at nicolas.b.spf@gmail.com, stating your order number.
Lost or damaged parcels and delivery issues
If your parcel is marked as delivered but you have not received it, or if your order arrives damaged, contact us as soon as possible at nicolas.b.spf@gmail.com.
Please include your order number and, in the event of a damaged parcel or product, add photos so that we can review the situation.
Contact
For any question about the shipping of your order, you can contact us at: